Shipping policy

Please review our shipping policy below to understand our processing times, shipping rates, and delivery expectations.

1. Warehouse & Fulfillment Origin

While our company headquarters is located in Da Nang, Vietnam, all of our products are stored and dispatched directly from our partner warehouses located in the United States. We partner with major, reliable shipping carriers (such as USPS, UPS, and FedEx) to ensure that your orders arrive safely and as quickly as possible.

2. Order Processing Time

Before your order is shipped, our team needs time to prepare and package your items:

  • Processing Time: All orders require 2 to 4 business days (Monday through Friday, excluding US national holidays) to be processed.
  • During this time, we conduct strict quality control checks, carefully pack your items, and hand the parcel over to the shipping carrier.
  • Orders placed on weekends or holidays will begin processing on the following business day.

3. Shipping Rates (United States)

We offer a straightforward and transparent shipping fee structure for all deliveries within the US:

  • Standard Shipping: A flat rate of $12.99 applies to all orders under $149.
  • Free Shipping: We are thrilled to offer completely Free Shipping on all orders valued at $149 or more (calculated after any discounts are applied and before taxes).

4. Estimated Delivery Time

Once your order has been processed and leaves our US warehouse, the transit time will depend on your specific region and proximity to our distribution centers:

  • Transit Time: Generally takes 5 to 10 business days.
  • Total Expected Delivery Time: Processing Time (2-4 days) + Transit Time (5-10 days) = 7 to 14 business days from the moment you place your order to the day it arrives at your doorstep.

(Please note: Deliveries to remote areas or non-contiguous states such as Alaska and Hawaii may require additional transit time).

5. Order Tracking

As soon as your package is handed over to the carrier, you will receive a Shipping Confirmation email containing your unique tracking number and a link to track your parcel. Please allow 24 to 48 hours for the tracking information to update in the carrier’s system.

6. Address Accuracy & Modifications

Please ensure your shipping address is entered completely and accurately at checkout.

  • Angasa cannot be held responsible for packages that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer.
  • If you realize you have made an error in your shipping address, please contact us immediately at team@angasa.com. We will do our best to update it, but we cannot guarantee changes once the order has entered the processing stage.

7. Lost or Stolen Packages

Once the carrier marks a package as “Delivered” to the address provided, Angasa’s responsibility ceases. If your tracking indicates the package was delivered but you have not received it, please check around your property or with neighbors. If you still cannot locate it, please contact the shipping carrier directly to file a claim.

8. Contact Us

If you have any questions or concerns regarding your order’s shipment, our team is always here to help!

  • Email: team@angasa.com
  • Phone: +84 0949 932 293
  • Headquarters Address: 267 Hoang Dieu St, Binh Hien, Hai Chau, Da Nang 550000, Vietnam
  • Business Hours: Monday – Friday (9:00 AM – 5:00 PM GMT+7)